Carpet and tile are big investments, and add dramatically to the comfort and pleasure you get from your home. In order to maintain the life and beauty of your carpet and tile for as long as possible, it is important to have it cleaned regularly.

Not only does regular cleaning keep your carpet looking its best, it removes pet dander and other allergens from the carpet fibers.

At J & M, your business is important to us, so our professionals take special care to make your carpet look its best. Our carpet cleaning technicians are IICRC certified to ensure that they are knowledgeable in the finest methods available in carpet care.

We use truck-mounted machines because the truck mounted machinery is capable of far greater suction, insuring that your carpet will be as clean and as dry as possible. We offer full room and traffic-lane-only cleaning in an effort to suit your needs, and while no one can guarantee that every spot can be removed from your carpet, we can assure you that our trained technicians will make a concerted effort to remove the spots you do have.

J & M uses and is certified by the IICRC in the
"Hot Water Extraction" method of carpet cleaning.

The following pages give you a complete overview of the optimum carpet cleaning methods established by the carpet industry.

Pages 5.1 Topics Carpet Facts - Creepy Crawly Things That Live in Your Carpet! 5.2 - 5.6 Carpet Industry Standards: How often and how to clean your carpets to maintain their life and beauty AND their warranties. 5.7 Gold Standard Carpet Cleaning Equipment 5.8 - 5.9 Carpet Cleaning FYI: Why you need special equipment to really get your carpets clean. 5.10 - 5.11 Carpet Cleaning Techniques - Why Carpet manufacturers use Carpet Protectant! 5.12 Tile / Grout / Upholstery / Drapery - Cleaning and Maintenance

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Pollen

• The most widespread cause of itchy allergy eyes
• Released from grasses, trees, and weeds in spring, summer, and fall
• Checking the pollen counts can be helpful when planning outdoor activities
• To check your local pollen count click here www.pollen.com

• The primary cause of indoor allergic conjunctivitis
• Found in furniture, carpet, curtains, towels, and especially in mattresses and bed sheets
• Your bed contains about 2 million of these microscopic creatures

• Flourishes in warm, moist, and dimly lighted areas of your home
• Once established, a mold colony is visible as dark spots or streaks
• Usually worse during humid and rainy weather

Pet Hair and Dander

• Pet dander is tiny bits of scaly skin shed by cats and dogs
• Exposure occurs when handling an animal or from household dust and furniture that contains these particles
• Pet hair collects dander, pollen, mold spores, and dust, which can trigger itching

Air Pollution and Smoke

• Air pollution and smoke cannot trigger an allergic response, but they can make your symptoms worse
• Exposure may irritate your eyes, causing itching, tearing, and redness
• It is important to minimize your exposure to these irritants

Regular professional cleaning is as important to your carpet as having a trained mechanic perform routine maintenance on your car. 

What vacuuming and spot cleaning miss, extraction cleaning should fix. 

Through the Seal of Approval program CRI tests deep cleaning extractors an deep cleaning systems:  the ones professionals use. 

The extractor is the machine, while the deep cleaning system is the combination of that machine and a particular cleaning solution, following a set procedure.

Extractors that you can purchase for home use are for cleaning spots
and spills and are designed to remove surface soil only. 

Although your carpet may look better after an interim cleaning, the embedded soil remains and periodic deep cleaning is still recommended. These units may be handy, but CRI does not approve them at this time.

The CRI Seal of Approval System

The CRI Seal of Approval program tests the effectiveness of deep cleaning extractors
and systems. To qualify for the Seal, extractors must meet stringent standards in
all three test categories:

Soil removal — CRI uses NASA-enhanced x-ray fluorescence technology to measure the precise amount of soil removed from the carpet, and soil removal efficiency is rated on three levels. 

1. Extractors that exceed the average soil removal level receive a Bronze Seal rating. 
2. Those achieving higher levels of soil removal receive a Silver rating. 
3. Extractors that remove the highest level of soil earn the CRI Gold Seal of Approval.

Testing Criteria include:

• Water removal — The extractor or system must remove most of the moisture resulting from a wet cleaning process. Dirty water that remains in the carpet could be a source of fungal growth and could prolong the drying process.
• Texture surface retention — The product must not harm the carpet pile.
  Rate of resoiling — This ensures that the product does not attract dirt to the cleaned areas faster than the rest of the carpet.
• pH — A more neutral pH ensures that carpet dyes and fibers are not adversely affected.
• Optical brighteners — None is allowed, as optical brighteners can leave some patches of carpet lighter than the rest.
• Colorfastness — Products must not be so aggressive that they cause a color change in the carpet.

2.

The principles of carpet cleaning are listed in the S100 Standard and
Reference Guide for Professional Carpet Cleaning, last published by the IICRC in 2002.

The principles of carpet cleaning include:

• Dry Soil Removal - thorough vacuuming using an upright vacuum with brush agitation and high-efficiency double-lined collection bag, or a final filter, to remove up to 99% of particles at 1 micron.
• Soil Suspension - This involves the application of properly specified, formulated and mixed preconditioning agents designed to separate soil from fibers.
  There are four fundamentals involved in soil suspension:
  1. application of preconditioning chemicals;
  2. using heat or temperature to speed chemical reactions;
  3. agitation for proper chemical distribution,
  4. and providing dwell time so that chemical reactions can be completed before soil extraction is attempted. The acronym "CHAT" makes the fundamentals of soil suspension easy to remember.
• Soil Extraction - Any method of cleaning must physically remove soils if it is to be successful. Soil removal takes place with absorption, wet vacuuming, rinsing, and even dry vacuuming. The most popular method for soil removal among professionals is hot water extraction.
• Grooming, as necessary - Grooming has little to do with physical soil removal; however, it is needed to eliminate pile distortion and matting, to properly distribute additives, such as carpet protectors, and to create an even appearance for your inspection.
• Drying - Damp carpet resoils rapidly, creates potential for slip-fall problems and ultimately, can grow bacteria with associated odor.

3.

Residential Carpet Cleaning

The #1 question the (IICRC) gets asked.
“How often should I get my carpets cleaned?”

Answer: Frequently used carpet should be professionally cleaned by a qualified technician at least annually - perhaps a little longer interval for infrequently used carpet and even sooner for carpet in homes occupied by respiratory sensitive or allergic persons; or in homes with indoor pets.

The following chart from the IICRC S100 Standard and Reference Guide for
Professional Carpet Cleaning serves as a guideline for recommending cleaning
frequencies for carpet. They consider traffic, soil rating, vacuuming schedules,
spot cleaning schedules, and professional interim and restorative cleaning.

The (IICRC) Institute of Inspection Cleaning and Restoration Certification
“Residential Carpet Cleaning Frequency Chart”

Home / Carpet Owner
General Maintenance

Spot
Cleaning

The following information is from the
warranty booklet for Stainmaster Carpets.

STAINMASTER ULTRA LIFE® carpets are the thickest, most luxurious STAINMASTER® carpets available, combining outstanding stain and soil resistance with ultimate comfort. These carpets feature an enhanced stain warranty and additional protection against texture loss, making them the most elegant and longest lasting in the STAINMASTER® line.

Q. Why is professional cleaning important?
A. When vacuuming no longer removes all of the soil, or you have not been able to remove stains following the recommended carpet care and cleaning procedures found on pages 18–21 of this booklet, it’s time to have your carpet cleaned by a trained and qualified professional cleaner.

A reputable professional cleaner knows the
latest information on carpet construction,carpet care products, and safe, effective cleaning methods to help maintain carpet beauty.

Q. How often should my carpet be cleaned?
A. We recommend professional cleaning at least every 12 months.

We require professional cleaning every 24 months to be eligible for coverage under many of the limited warranties set forth in this booklet.

Q. Is more frequent cleaning recommended with lighter carpet colors?
A. Lighter carpet shades, combined with the degree of soil build-up and the amount of traffic in the home, may require a more frequent cleaning schedule than just one professional cleaning every 12 months.

Q.Which cleaning method is recommended?
A. Steam or hot water extraction is the
recommended method for deep cleaning most carpets.

Hot water extraction uses a machine to apply water and a cleaning solution (if necessary) into the carpet pile to attack the soil and greasy build-up on the carpet fibers.

A powerful vacuum then extracts the solution almost immediately. Properly performed, hot water extraction will effectively remove accumulated soil from the carpet and refresh the texture of your carpet.

Q.What should my professional cleaner know?
A. Make sure your professional cleaner knows and follows these guidelines:

1. Cleaning Requirements
   • Vacuum thoroughly.
   • Use professional cleaning methods with hot water extraction.
   • Immediate maximum residue removal is critical.
   • If solvents or pre-spotters are needed, first do a general cleaning and then, if necessary, spot clean.
2. Cleaning Solutions
   • pH must be 10 or less.
   • Must not contain any cationic agent as found in manybactericides, biocides, anti-stats, pesticides, etc.
   • Use only enough solution to assure maximum cleaning and minimum residue.

Q. Is do-it-yourself carpet cleaning okay?
A. Professional cleaning is recommended for any carpet and is required every 24 months to maintain coverage under many of these limited warranties.

If you decide to do it yourself during an interim cleaning time period, carefully follow these guidelines:

• Use only cleaning solutions that are acceptable for use on stain and soil resistant carpet.
• Before using any cleaning solutions, pre-test for colorfastness on a small, inconspicuous area of the carpet. Cationic or chemicals with a pH greater than 10 should be avoided as they may void your STAINMASTER® carpet limited warranties.
• Follow the manufacturer’s directions carefully. Avoid using too much detergent, as it could cause re-soiling.
• Rinse thoroughly.

The Amazing RX 20 Jet Extractor
Deep Scrubbing Extraction
and Carpet Revitalization System

THE BEST MACHINE AVAILABLE

The RX 20 will make your carpets the cleanest they have ever been, cleaning the fibers (down to the nap) from all directions and restoring them to a like new fluffy condition.

The rotary action actually flushes and then

simultaneously removes bacteria and soil through over 650 (cleaning passes) hot water injections and extractions per minute. Nothing beats this machine for carpet care.

Your carpets will stay cleaner longer - because the units super agitation, combined with its weight, deeply cleans to the carpet’s nap (foundation) flushing and extracting more soil and cleaning solution then a carpet wand ever could.

Matted and heavily soiled traffic lanes you once thought impossible to clean will be restored, giving you the freedom to rearrange furniture.

The RX20 has achieved the (CRI) Carpet and Rug Institute’s GOLD standard for cleaning effectiveness and carpet care.

“Why you need to clean carpet fibers from all angles to really get them clean.”

Carpet fibers are ROUND! And to get completely clean the entire fiber you have to clean all around the fiber - this requires a circular cleaning motion.

Carpet is basically constructed in two types of piles: loop pile or cut pile. Patterned carpet is a combination of both loop and cut yarns or variations of loops set to different pile heights.

How long a carpet will retain its like new texture and appearance is based on 2 major factors: 1- the manufacturing process including: type of fiber, how tight the yarns are twisted and heat set, pile density, and how tightly the tufts are packed together.

in many different carpet fiber types like nylon, wool, polyester, polypropylene (Olefin), PET and other blends.

Berber carpets are really just big loops of yarn. Berbers are generally made from polypropylene or wool and are either produced in a level loop, or multi-level loop carpet or cut pile construction

Cut Pile Saxony Carpets

• Generally made in solid colors
• Surface has a smooth appearance
• Generally made with nylon fibers
• Good performance and appearance
• Works well with traditional or formal room settings

Textured Cut Pile Saxony Carpet

• Surface appearance is textured
• Stylish, casual appearance
• Won't show vacuum cleaner marks or footprints
• Very popular carpet style today
• Good choice for active areas of the home

Frieze Carpet

• Very textured, knobby surface appearance
• Extremely durable, and excellent wearing
• Yarns very tightly twisted
• Will cost more than textured cut pile carpets
• Great for active areas of the home

Cut & Uncut Patterned Carpet

• Intermixed loops and cut pile, creates a patterned design
• Loops are shorter than the cut pile creating a carved appearance
• Usually constructed in multi-color designs
• Helps hide footprints and traffic patterns
• Great choice for a variety of room settings

Level Loop Carpets

• Loops are same height and generally multi-colored
• Usually made from polypropylene (olefin) carpet fibers
• Often called Indoor-Outdoor or Commercial Carpet
• Casual appearance, but extremely durable
• Great for family rooms or basements

Multi-Level Loop Carpets

• Has several different heights of loops
• Generally multi-colored
• Very durable, casual appearance
• Offered in many unique looking designs and patterns
• Helps hides traffic patterns

Pets, Guests, Kids and Spouses

“Why Your Carpet Needs Carpet Protector Re-Applied”

Almost all new carpet has some type of protective overspray called a"fluorochemical" applied when it is manufactured. Whether it is 3M's ScotchgardTM, Dupont's Teflon® or the carpet manufacturer's own product, there is usually some type of protection applied at the mill.

You might remember when your carpet was new that any
type of spill beaded up on the top of the carpet.

You might also notice now that in the traffic areas of your carpet,
spills no longer bead up and they tend to just soak through.

The protectant helped keep spillage from actually getting to the acid dye blockers and resist dry soil. That protective overspray the mill applied

"How Carpet Protectant Works to Preserve and Protect Your Carpet"

New Carpet Fibers -

Here’s an illustration of what your carpet fibers look like when they’re new—all squeaky clean.

Dirty Carpet Fibers

As your carpet fiber surfaces become worn and walked upon, their surface is now porous and it attracts and traps more sand, dirt, pollen, sand-spurs, dust mites and their feces, along with everything else your family has brought home from the outside world.

Worn Carpet Fibers

Cleaning will remove the soil and reset the nap on many carpet fibers. However the scratches are still on the fiber.

Protected Fibers

When protectant is applied after a each professional cleaning, the porous openings in your carpet fibers are filled in, leaving a smooth, like-new surface. Every time you vacuum, all the sand, dirt, pollens, dust mites ... and their feces, are whisked up by your vacuum instead of staying in the pores of your family's carpet.

“Protect Your Family
& Your Carpet Investment”

• Professional carpet cleaner should reapply
  Carpet Protector after each cleaning.
• Reapplying after every cleaning can only enhance the protective properties of the treatment.
• Regular vacuuming is essential. Carpet protector helps keep dry soil and oily residues from sticking to the carpet fibers. This makes routine vacuuming more efficient and delays the need for a general steam cleaning.

“Tile and Grout Cleaning”

“Have you noticed your tile and grout
getting darker and darker in high traffic areas,
counter tops or the bathroom?”

Eventually mopping, or surface cleaning just won’t get your tile and grout clean Dirt and soil can be absorbed into the grout between the tile and build up on tile surfaces, leaving your tile floor dull and dingy.

“You have 2 cleaning choices!”
1. Get on your hands and knees with a toothbrush, or
2. Lets us power clean your tile and grout.

Our powerful truck mounted cleaning system
will restore the natural beauty of your ceramic tile
and grout quickly and economically.

“Ask About Our Multi-Service Discounts”

Get at least a $20 discount on each additional service you choose while our service truck is at your location.

Gas is expensive, and my technicians WASTE about 1/3 of their days stuck in traffic on the freeway ... so if you can save us time, we'll save you money.

I'll give you a $20 discount on each additional service you choose because we’re saving the time and money it takes to travel to your location. When we save time & money we’re happy to pass those savings on to you!